Alpine Vision is operated by AVBT GmbH (“we”, “us”). We take the protection of your personal data seriously and process it in accordance with applicable law, including the EU General Data Protection Regulation (GDPR) where it applies.
This Privacy Policy describes processing in connection with our website, enquiry and booking flows, guest messaging on our platform, and related services. By using our site or submitting a request, you acknowledge this policy where required by law. If you do not agree, please do not use the site or submit personal data through our forms.
Data we collect
We only collect personal data that we need to operate our business, respond to enquiries, handle booking requests, and improve our services. This may include:
Identity and contact details you provide (for example name, email address, phone number, postal address where relevant).
Booking and stay information such as dates, apartment choice, number of guests, messages you send in forms or through our on-site messaging, and payment-related information processed by our payment providers.
Technical data when you visit our website, such as IP address, device and browser type, approximate location derived from IP, pages viewed, and timestamps. Where we use analytics, this is described under Cookies.
Account data if you create or access an account on our platform (for example sign-in identifiers and profile fields you choose to provide).
We do not intentionally collect special categories of data (such as health data). Please do not send us sensitive information unless we explicitly ask for it.
- Contact and booking forms on the website
- Email, phone, or messaging channels you use to reach us
- Cookies and similar technologies as described below
- Payment processors when you pay a deposit or stay (we receive limited status data, not full card numbers)
How we use your data
We use personal data for the following purposes:
To respond to enquiries, process booking requests, confirm stays, and communicate with you before, during, and after your stay.
To operate our website and platform features (including messaging between guests and hosts where enabled), maintain security, prevent abuse, and troubleshoot issues.
To comply with legal obligations (for example tax, accounting, or regulatory requirements) and to enforce our terms.
To improve our website and services, including understanding how pages are used when you have consented to analytics or where we rely on legitimate interests as described below.
We do not sell your personal data. Marketing communications, if any, will be sent only where permitted by law and, where required, with your consent.
Legal basis (GDPR)
Where the GDPR applies, we rely on one or more of the following legal bases:
Performance of a contract or pre-contractual steps — for example when you request a booking or we prepare your stay.
Legitimate interests — for example operating and securing our website, improving our services, and handling routine business correspondence, balanced against your rights.
Legal obligation — where we must retain or disclose information to comply with the law.
Consent — where we ask for it explicitly, for example for non-essential cookies or certain marketing. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
Your rights
Depending on your location and applicable law, you may have the right to access, rectify, or erase your personal data; restrict or object to certain processing; data portability; and to lodge a complaint with a supervisory authority.
To exercise these rights, contact us using the details below. We may need to verify your identity before responding. If you are in the EEA, you may also contact your local data protection authority.
- Access a copy of the personal data we hold about you
- Ask us to correct inaccurate data
- Request deletion where applicable
- Object to or restrict certain processing
- Withdraw consent where processing is consent-based
How long we keep data
We retain personal data only as long as necessary for the purposes above, including legal, tax, and accounting requirements.
Booking and guest correspondence is typically kept for the duration of the relationship and for a period afterwards as required for disputes, claims, or statutory retention. Technical logs may be kept for shorter periods unless needed for security investigations.
When data is no longer needed, we delete or anonymise it where possible.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top will be revised when we publish changes.
Where changes are material, we will provide additional notice if required by law (for example via the website or email). We encourage you to review this page periodically.
Contact
For privacy-related requests or questions about this policy, please contact us at the email address shown in the contact card below or via the contact options on our website.
For general company and legal identification details, please refer to our Impressum page.
Questions about this policy?
If anything is unclear or you want to exercise your privacy rights, reach out using the contact details below. We will respond as soon as we reasonably can.